NovaRing Care+ Service Scope
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Accidental damage
Covered if your ring is damaged due to drops, impacts, or wear.
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Theft protection
Covered if your ring is stolen, ensuring you get a replacement.
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Lost ring replacement
Covered if you accidentally lose your ring, so you can replace it.
How to use the activation code?
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Step1. Purchase & get your code
Buy NovaRing Care+ on the official website, then find your activation code in the order email or on the order page.
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Step2. Open the app & navigate
Pair your ring with the app, then go to “Me” → “NovaRing Care+”.
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Step3. Input & activate
Copy and paste your activation code into the field, then tap “Activate”.
Lost your ring?
Here's how to get a new one
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Step1. Purchase & get your code
Buy NovaRing Care+ on the official website, then find your activation code in the order email or on the order page.
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Step2. Open the app & navigate
Pair your ring with the app, then go to “Me” → “NovaRing Care+”.
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Step3. Input & activate
Copy and paste your activation code into the field, then tap “Activate”.
Replacement Details
1. The replacement ring does not include accessories, only the ring itself. The size and color of the new ring will be the same as the original ring. The charging case cannot be exchanged.
2. A shipping fee of $10 is required for each replacement ring.
3. For safety reasons, the old ring will become invalid 30 days after shipment.
4. If the user replaces the ring during the warranty period, the user's NovaRing Care+ will transfer to the new ring by entering the original ring's serial number (SN) and activation code in the app.
5. Users can check the status of their NovaRing Care+.
6. If the user returns the ring within 14 days according to NovaRing's official return policy, they will be eligible for a refund of NovaRing Care+. However, if the return period has expired or the user has already used NovaRing Care+ for a replacement, a refund will not be possible.
7. For safety reasons, the old ring will become invalid 30 days after shipment.