Shipping Policy

Last updated: July 2025

1. Delivery Times

1.1   Processing/Shipping Time 

After you place an order and complete payment, we will process and ship it within the next 1-2 business days. Orders placed over the weekend may experience delays. Our warehouse operates during standard business hours, from Monday through Friday, excluding holidays.  In such cases, we take all reasonable measures to minimize shipping delays.

 

1.2   Shipping Time

Please refer to the table below section 3 for estimated delivery times in different countries/regions.

 

1.3   Delivery Days

All delivery times are calculated in business days and do not include weekends or holidays.

2. Taxes and Duties

Depending on your country or region’s customs policies, additional taxes or duties may apply. You are responsible for covering any such charges. Since we cannot control or predict customs fees, we recommend contacting your local customs office for details before placing an order.

3. Logistics and Shipping

Below is a list of countries/regions we currently deliver to, along with estimated delivery times.

We only provide shipping to the listed areas. Thank you for your understanding.

Country/Region Sizing Kit Shipping Time Ring Shipping Time
Australia 5–10 days 5–10 days
Austria 6–10 days 6–10 days
Belgium 6-10 days 6–10 days
Bulgaria 6-10 days 6-10 days
Canada 8–15 days 8–15 days
Croatia 6–10 days 6–10 days
Cyprus 8–12 days 8–12 days
Czech Republic 6–10 days 6–10 days
Denmark 6–10 days 6-10 days
Estonia 6-10 days 6-10 days
Finland 6-10 days 6-10 days
France 6-10 days 6-10 days
Germany 6-10 days 6-10 days
Greece 8-12 days 8-12 days
Hong Kong 2-3 days 2-3 days
Hungary 6-10 days 6-10 days
Ireland 6-10 days 6-10 days
Israel 6-10 days 6-10 days
Italy 6-10 days 6-10 days
Japan 4–5 days 4–5 days
Latvia 6-10 days 6-10 days
Lithuania 6-10 days 6-10 days
Luxembourg 8-12 days 8-12 days
Mainland China 2-3 days 2-3 days
Malaysia 6-10 days 6-10 days
Country/Region Sizing Kit Shipping Time Ring Shipping Time
Malta 6-10 days 6-10 days
Netherlands 6-10 days 6-10 days
New Zealand 6-10 days 6-10 days
Norway 6-7 days 6-10 days
Philippines 6-10 days 6-10 days
Poland 6-10 days 6-10 days
Portugal 6-10 days 6-10 days
Romania 6-10 days 6-10 days
Saudi Arabia 6-10 days 6-10 days
Singapore 6-10 days 6-10 days
Slovakia 6-10 days 6-10 days
Slovenia 6-10 days 6-10 days
South Africa 6-10days 6-10 days
South Korea 6-10 days 6-10 days
Spain 6-10 days 6-10 days
Switzerland 8-15 days 8-15 days
Taiwan 7-10 days 7-10 days
Thailand 5-6 days 5-8 days
Turkey 6-7 days 6-10 days
UAE 6-10 days 6-10 days
United Kingdom 6-10 days 6-10 days
United States 2-5 days 2-5 days
Vietnam 8–10 days 5–6 days

4. Delay Resolution

4.1    Causes of Delays

Shipping delays may occur due to weather conditions, customs clearance, holiday traffic, or other unforeseen circumstances.

4.2   Solution:

  • In case of a delay, we will notify you via email and make every effort to resolve the issue quickly to ensure you receive your order as soon as possible.

• If your order is delayed, please contact us at support@novaring.com. We will follow up with the shipping provider and work to resolve the issue promptly. We appreciate your understanding and support.

5. Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

Please note: the tracking number may take 24–48 hours to activate. This may take longer during special events or holidays. If you’re unable to track your shipment, please contact us—we’ll resolve the issue within 48 hours.

6. Order Cancellation

6.1 If you contact us promptly after your purchase, we may be able to cancel your order.

6.2 If your payment has been completed but your order has not yet shipped, you can cancel it and receive a full refund.

6.3 Once your order has shipped, it cannot be canceled.

 

If your country or region is not listed above or if you have any other questions, please contact our customer support team at support@novaring.com. We are committed to providing assistance to the best of our ability.